Shipping & Returns

Freight Program

FREIGHT PROGRAM: Freight will be prepaid on qualifying orders of $2,000.00 net or more, ON ITEMS IN THE ROYAL PRODUCT CATALOG ONLY. 100% FREIGHT will be allowed if payment of INVOICE IS PAID WITHIN THIRTY (30) DAYS FROM DATE OF INVOICE. Freight will be charged back to the customer on all invoices not paid within terms. Due to the possibility of escalating fuel surcharges, Royal Industries, Inc. reserves the right to adjust program without prior notice.

ACCESSORIAL CHARGES: Freight carriers can charge for services that are beyond the scope of normal delivery; these charges are called Accessorial Charges. Royal Industries reserves the right to bill customers for these charges, including, but not limited to: sort and segregation, lift gate, inside delivery, residential delivery, church delivery, military base delivery, school delivery, prisons, exhibition/convention charge, rural delivery, farm delivery, camp delivery, and locations with limited/restricted access.

DELIVERY NOTIFICATION CHARGE: $25.00

ITEMS EXCLUDED: Excluded items will be indicated in catalog as "NOT INCLUDED IN FREIGHT PROGRAM". All Libbey Glassware, Cardinal, and Lancaster Colony products are excluded.

FREIGHT ALLOWANCE: Based on a single order to a single location within the Continental United States, and the Continental Providence of Ontario Canada only; we offer an 8% pickup allowance for all other locations in Canada in place of free freight.

ROUTING & CARRIER: To be selected by Royal Industries, Inc.

BACK ORDERS: Will be canceled unless specifically requested by customer. Back orders will then ship freight collect, except when shipped with another freight program eligible order.

Terms & Conditions

PAYMENT: Net 30 days to customers with approved credit, or VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER.

FREIGHT: On all orders not qualifying for the FREIGHT PROGRAM, merchandise will be shipped PREPAY AND ADD, or FREIGHT COLLECT, F.O.B. Chicago, IL.

ORDERS: We require written confirmation of all PHONE orders. We are not responsible for verbal misunderstandings or mistakes.

BACK ORDERS: Back Orders will be CANCELED unless specifically requested by Customer. Freight is the responsibility of the Customer.

FINANCE CHARGE: 1.5% per month service charge on any amount over 30 days past due.

RETURNED CHECK AND COLLECTION FEES: $25.00 charge each time a check is returned. Buyer agrees to pay all applicable attorney fees and collection costs.

MINIMUM ORDER: Minimum order is $50.00 net. Orders under $50.00 net will be assessed a $3.00 small order charge.

SHORTAGES OR DAMAGES: All merchandise is inspected carefully before leaving the factory. We employ experienced packers, and use approved packing methods. Each shipment must be inspected upon arrival. If there is any damage, it must be reported to the carrier IMMEDIATELY. If this procedure is not followed, we will not assume any responsibility for damaged product. CARRIER IS RESPONSIBLE FOR ALL MERCHANDISE WHILE IN TRANSIT.

RETURNED GOODS: No merchandise can be returned without our return goods authorization (RGA). If return authorization is granted, the authorization number must be shown on outside of carton. Must include copy of related invoice. Must be returned within 30 days of date of related invoice. Return Authorization Numbers will not be issued after 30 days from date of invoice. Merchandise must be shipped prepaid in new and unused condition, not damaged, and in original carton and/or packaging. Special order merchandise may not be returned. All authorized returns subject to a $25 dollar restocking charge or 25%, which ever is greater. Customer deductions from related invoice will not be honored, and those amounts will be considered past due. Credit memos will be mailed and may be deducted from future invoices. Return Authorization Numbers expire 30 days after issue.



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